Privacy Policy

Introduction

At shiftsmart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our moving and transport platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, vehicle details (for drivers), business information
• Payment Information: Bank account details, payment card information (processed securely)
• Booking Information: Pickup and delivery addresses, item descriptions, scheduling preferences
• Verification Documents: Driver's license, vehicle registration, insurance documents (for drivers)

1.2 Information Collected Automatically

• Location Data: GPS coordinates during active trips for tracking and navigation
• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, search queries, time spent on platform
• Communication Data: Messages between customers and drivers, support conversations

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Facilitate bookings, match customers with drivers, process payments
• Communication: Send trip updates, booking confirmations, service notifications
• Safety and Security: Verify user identities, monitor for fraud, investigate incidents
• Platform Improvement: Analyze usage patterns, improve features, develop new services
• Customer Support: Respond to inquiries, resolve disputes, provide assistance
• Marketing: Send promotional offers, service updates (with your consent)
• Legal Compliance: Meet regulatory requirements, enforce our terms, respond to legal requests

3. Information Sharing and Disclosure

3.1 With Other Users

When you book a service, we share necessary information with the matched driver (name, pickup/delivery locations, phone number). Drivers' names, vehicle details, and ratings are shared with customers.

3.2 With Service Providers

We may share information with third-party service providers who help us operate our platform:

• Payment processors (Paystack)
• Mapping and navigation services (Mapbox)
• Cloud hosting providers
• Analytics services
• Customer support tools

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, users' safety, or investigate fraud.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability testing
• Access controls and monitoring
• Secure payment processing through PCI-compliant providers

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. Trip history and transaction records are kept for 7 years for tax and legal purposes. You may request deletion of your account and data, subject to legal retention requirements.

6. Your Rights and Choices

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Objection: Object to certain data processing activities
• Portability: Receive your data in a structured, machine-readable format
• Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at info@luhl.co.za

7. Location Data

We collect precise location data during active trips to enable real-time tracking and navigation. Location tracking can be disabled in your device settings, but this may limit platform functionality. Drivers must enable location services to accept and complete trips. Location history is retained for completed trips for safety and dispute resolution.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze platform usage and performance
• Provide personalized content

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data is primarily stored and processed in South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: